Anderson Subaru Earns “Subaru Stellar Care Award”


We are pleased to announce that Anderson Subaru has received the 2015 Subaru Stellar Care Award for demonstrating excellence in all areas of customer-focused performance.

Only the most dedicated Subaru dealers earn the Subaru Stellar Care Award and we feel honored to be among the elite group of Subaru dealers to achieve this recognition. So, thank YOU, our fabulous customers, for helping us attain this important distinction.


Here is what you have had to say about Anderson Subaru:

 

"Best car buying experience!!! Wow is all we can say!  We purchased our vehicle over a month ago and are still talking about how great the entire experience was.  Adam was phenomenal with his knowledge of vehicles and customer service skills.  We purposefully dress down to see how we will be treated and he did not treat us poorly as other dealerships did.  Our experience with him is what caused us to purchase our CrossTrek through Anderson.  He even moved the car seat into the new vehicle in the soaking rain.  Thank you!!”

 

"The work was performed on time and everything looked brand new on the finished job.  Appreciated the use of a loaner while the work was being done.  A special thank you to Glen for the excellent service and for coming in under estimate."

 

"I recently had my BRZ in for some warranty work due to a transmission grind and some CEL problems and couldn't be happier with how the entire ordeal played out. Ian and Daniel in your service department are truly great assets."

 

"The work was performed on time and everything looked brand new on the finished job.  Appreciated the use of a loaner while the work was being done.  A special thank you to Glen for the excellent service and for coming in under estimate."

 

"We were greatly pleased with every aspect of the purchase process with Anderson Subaru.  Each person with whom we interacted was very helpful, friendly, and enthusiastic about us, even though we were not their direct customers. Thanks for all you did to help us enjoy our purchasing experience, making us smile, and giving us a great car which we expect to drive for a long time, a whole lot, on long trips."

 

TO EARN THE SUBARU STELLAR CARE AWARD...

 

Our dealership must achieve and maintain Stellar Care performance standards and objectives. The list is long and the expectations are high. We must pass continual review by our customers and meet annual objectives established by Subaru of America, Inc. in many areas, including:

 

Facility

 

Our Sales and Service Departments must conform to Stellar Care standards for cleanliness and comfort inside and out. You're more than a customer. You're our guest.

 

Sales Operations

 

From meet and greet to test drive to delivery, our sales consultants must earn customer-generated performance scores that meet or exceed Stellar Care Award objectives.

 

Service Operations

 

Highly skilled, factory-trained technicians and a state-of- the-art facility with the most current diagnostic and repair equipment available help us maintain ongoing Stellar Care Award scores.

 

Training

 

Today's automotive technology is more complex than ever before. Our technicians must stay on top of the latest training and techniques in order for us to maintain Stellar Care status.

 

Finance Department

 

Our team of financing professionals specialize in assisting customers with their unique credit and insurance needs. Positive feedback from customers helps us maintain our Stellar Care status.

 

WHATEVER IT TAKES

TO STAND ABOVE THE REST.

 

Our dealership voluntarily participates in the Subaru Stellar Care program. This nationwide program recognizes Subaru dealers who choose to institute the highest standards of excellence at their dealership. It is an annual achievement and under continuous review.

 

Participation in all customer-focused Subaru programs is required for Stellar Care Award status.

 

WE'D LOVE YOUR FEEDBACK.

 

Do you have a comment or suggestion for making your experience at our dealership a better one? Please let us know right away.

 

Once again, thank you for helping Anderson Subaru achieve the 2015 "Subaru Stellar Car Award". We invite you to explore our inventory of new and pre-owned vehicles on our website and hope to see you in our dealership soon.  

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